I accept payments by Paypal. A Paypal account is not required, as when you click the 'Pay Now' button, you will be given the option to pay using your regular credit or debit card. All my prices include postage.
I aim to post the next working day after receipt of payment, unless the
item is a custom order. Please allow 5 working days for customised items to be created, and up to 14 days during busy periods. All items are lovingly packed and posted using
Royal Mail first class post. I will email you with a posting date, so you will know when to expect your lovely package through the letter box! I can send your item by Registered
Mail, with a tracking number if you would prefer. This will incur an
extra cost, so please contact me when you order if you would prefer this
service, and I will make you aware of the extra cost. Prices for items include postage to the UK. For those of you living abroad, please contact me for postage prices before you buy.
Refunds and returns
It's really important to me that you are happy with your purchase! Any problems with your item, please contact me for an exchange or refund, within three days. You will be responsible for your return postage costs. I do, however, reserve the right to refuse any returns if the condition of the products differ from that under which the product was delivered! Personalised products and special orders will not be subject to the same policy unless they have been damaged in transit. When returning an item you are to pay the return postage - please obtain proof of postage. Please note, that because of their personalised nature, custom orders are non-returnable however do contact me if you have any difficulties with your order. Your custom is important to me!
Please allow 5 - 14 working days for any customised wooden items to be made. It will then be sent out beautifully packed. I will let you know by email when your item is on the way! I will always keep you informed of any delays to this schedule.
I am happy to work on any custom items that you may not have seen here - contact me and we can talk about it! I welcome any product suggestions if you require a specific design/item, just get in touch me me via the 'contact form', or email me directly at firstname.lastname@example.org.